PRODUCT RETURN POLICY

Sellers are required to accept returns within 30 days of the product being delivered to the Customer or Shipped Date to be precise.

  • These returns will be sent directly back to the seller with iBucket.pk

The most usual reasons for product returns after they are delivered are as follows:

  • Physically damaged delivery of the product >> Take a look at Packaging Details
  • Product delivered with missing parts or accessories >> Incomplete products not acceptable!!
  • A different item than the one ordered was delivered >> Always make sure you send the identical product as listed on iBucket.pk
  • Product no longer needed (wrong size, not as illustrated on image, poor quality) >> Always ensure product description & images are correct with appropriate details given

Customers are required to return the products in their original condition along with original packing, accessories, invoices and warranty cards.

AppliancesCustomer Return Window and ConditionsSeller Policy
Large Appliances (refrigerators, freezers, washing machines, dryers, heaters, air conditioners, generators, power suppliers, kitchen large equipment)7 Days, Replacement only (not eligible for return if the item is “No longer needed”).If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Small Appliances (Home & Kitchen appliances)7 Days, Replacement only (not eligible for return if the item is “No longer needed”).If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Computing & GamingCustomer Return Window and ConditionsSeller Policy
Laptops, Components, Storage, Processors, Printers, Scanners, Consoles & Video Games7 Days, Replacement only (not eligible for return if the item is “No longer needed”). For products with a brand warranty, we may direct you directly to the warranty center for software related issues.If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Peripherals & Accessories7 Days, Replacement / refund (not eligible for return if the item is “No longer needed”).If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Certified Refurbished laptops7 Days, Replacement only (not eligible for return if the item is “No longer needed”).If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
SoftwareNon-returnable. For software-related technical issues or installation issues in items belonging to the Software category, please contact the brand directly.Non-returnable. Only failed deliveries are returned to sellers.
Digital GoodsCustomer Return Window and ConditionsSeller Policy
All Digital GoodsNon-returnable and refundable (prepayment only)Non-returnable.
TVs, Audio & CamerasCustomer Return Window and ConditionsSeller Policy
Televisions, Speakers, Cameras, Lenses, Musical Instruments7 Days, Replacement only (not eligible for return if the item is “No longer needed”). For products with a brand warranty, we may direct you directly to the warranty center for software related issues.If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Accessories7 Days, Replacement / refund (not eligible for return if the item is “No longer needed”)If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Movies, MusicNon-returnableNon-returnable. Only failed deliveries are returned to sellers.
Phones & TabletsCustomer Return Window and ConditionsSeller Policy
Phones & Tablets7 Days, Replacement only (not eligible for return if the item is “No longer needed”)If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible.
Phones & Tablet Accessories7 Days, Replacement / refund (not eligible for return if the item is “No longer needed”)If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Sports, Fitness & TravelCustomer Return Window and ConditionsSeller Policy
Clothing , Apparel & Shoes7 days return and refund; No questions asked!The Seller must always take back the product within 30 days from shipped date
Sports, Fitness and Outdoors7 Days, Replacement only (not eligible for return if the item is “No longer needed”).If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Travel & Luggage7 days return and refund; No questions asked!The Seller must always take back the product within 30 days from shipped date.
Home & LivingCustomer Return Window and ConditionsSeller Policy
Home Décor, Bedding, Bath, Home Improvements, Lawn & Garden, Household Supplies & Lighting7 days return and refund; No questions asked! Custom made items labeled as non-returnable on their product detail pages can’t be returned.The Seller must always take back the product within 30 days from shipped date (subject to exceptions below). 
Furniture, Home Storage Supplies, Kitchen & Dining7 Days, Replacement only (not eligible for return if the item is “No longer needed”)If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
Baby, Toys & KidsCustomer Return Window and ConditionsSeller Policy
Clothing, Apparel & Shoes7 days return and refund; No questions asked!The Seller must always take back the product within 30 days from shipped date.
Baby & Toys7 Days, Replacement / refund (not eligible for return if the item is “No longer needed”).If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
FashionCustomer Return Window and ConditionsSeller Policy
Clothing , Apparel, Shoes, Eyewear, unbranded Jewelry, unbranded Watches7 days return and refund; No questions asked! Custom made items, women’s Intimate apparel and men’s innerwear labeled as non-returnable on their product detail pages can’t be returned.iBucket.pk would require the Seller to take back the product within 30 days from shipped date. 
Precious JewelryNon-returnable.Will remain non-returnable but only in special circumstances can be thought otherwise
Branded WatchesBranded watches are not eligible for returns. For any issues, please contact the brand warranty center.Will remain non-returnable but only in special circumstances can be thought otherwise
Beauty & HealthCustomer Return Window and ConditionsSeller Policy
Beauty, Personal Care & Health (including all Liquid Items)Non-returnable.Non-returnable. Only failed deliveries are returned to sellers.
Hair removal & Electronic Accessories7 Days, Replacement only (not eligible for return if the item is “No longer needed”).If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
OtherCustomer Return Window and ConditionsSeller Policy
GroceriesNon-returnable.Non-returnable. Only failed deliveries are returned to sellers.
Office & Stationery Supplies7 Days, Replacement / refund (not eligible for return if the item is “No longer needed”)If the product is found to be defective, incomplete or not as displayed on the product page, iBucket.pk would require the Seller to take back the original product within 30 days from shipped date and provide a replacement as soon as possible
BooksNon-returnable.Non-returnable. Only failed deliveries are returned to sellers.
Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics7 days return and refund; No questions asked!The Seller must always take back the product within 30 days from shipped date.
Pet food supplies, harnesses, aquarium supplies, pet shampoos/ conditioners.Non-returnable.Non-returnable. Only failed deliveries are returned to sellers.
Occupational Health & Safety Products7 days return and refund; No questions asked!The Seller must always take back the product within 30 days from shipped date.
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